Last updated: 10 October 2026
SurfacePro Flooring (“we”, “us”) operates surfaceproflooring.com.au. This policy explains what personal information we collect through this website, why we collect it, and how you can access or correct it.
Information we collect
We only collect information you choose to give us. Through the quote form, that is:
- your name;
- your phone number and email address;
- your suburb and the service you are enquiring about;
- the job details you write in the message field.
Our server also records the IP address a submission came from, which we use solely to identify and block automated spam.
How we use it
We use your details to respond to your enquiry, prepare a quote, and arrange work if you go ahead. We do not sell your information, and we do not use it for marketing unless you have asked us to.
Who we share it with
We share personal information only where it is necessary to run the business, for example with our email provider, or where we are required to by law. We do not disclose it to any other third party without your consent.
Cookies and analytics
This site uses a session cookie required for form security (CSRF protection). We do not use advertising or cross-site tracking cookies. If we add analytics in future, this policy will be updated first.
Storage and security
Enquiries are stored on our hosting provider’s servers and access is restricted to people who need it to respond to you. We take reasonable steps to protect information from misuse, loss and unauthorised access. No online transmission can be guaranteed completely secure.
Australian Privacy Principles (APPs) and Compliance
SurfacePro Flooring is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We collect, hold, use, and disclose personal information strictly in accordance with these principles. We ensure that personal customer information—such as your name, contact phone number, residential or commercial site address, and project notes—is collected exclusively by lawful and fair means for legitimate trade quotation, site scheduling, and invoicing purposes.
In the unlikely event of an eligible data security incident involving personal customer information, we maintain internal incident response procedures compliant with the Australian Notifiable Data Breaches (NDB) scheme, ensuring prompt notification to affected individuals and the Office of the Australian Information Commissioner (OAIC).
Data Security, Encryption and Storage Protocols
All communications between your browser and our website are secured using modern Transport Layer Security (TLS/SSL) with 256-bit encryption. We enforce HTTP Strict Transport Security (HSTS) and comprehensive browser security headers to guard against interception and man-in-the-middle attacks. Electronic customer quote records and job files are stored in protected databases with role-based access restrictions limited strictly to licensed operational personnel who require the data to prepare written quotes and perform site works.
We never sell, trade, or monetize client information to third-party advertising networks, lead aggregators, or unsolicited telemarketers. We do not store payment card numbers, bank account logins, or sensitive financial identifiers on our web servers.
How long we keep it
We keep enquiry records only as long as we have a business reason to, such as warranty and taxation obligations, then delete them.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us and we will respond within a reasonable period.
Complaints
If you believe we have mishandled your personal information, contact us first. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Email info@surfaceproflooring.com.au or call 0478 555 044.